User Guide
Everything you need to know to run a great QuizCast night.
What is QuizCast?
QuizCast is a real-time multiplayer quiz platform built for pubs, offices, events, and home entertainment. It combines a TV display, a mobile controller, and an online studio into one seamless experience — no clickers, no paper, no faff.
The host creates quizzes in the web dashboard, runs the game from their phone, and everyone in the room plays along on their own device. The TV screen handles the rest — displaying questions, timers, leaderboards, and an AI-powered host voice that reads everything out loud.
The Three Apps
QuizCast is a system of three applications that work in sync. You are currently inside the Dashboard.
TV App
The big-screen display. Open tv.quizcast.app in any browser on a TV, laptop, or projector. It is the engine that drives all game state and reads questions aloud.
Mobile App
Available on iOS and Android. The host uses it to start and control games. Players use it as their answer buzzer and input device.
Dashboard (here)
The web studio at quiz-cast.vercel.app. Create, edit, and manage all your quiz packs, branding, and account settings.
How a Game Works: The Full Flow
- 1
Create a Quiz Pack
In the dashboard, build a pack manually or use the AI generator. Set the question type, difficulty, and region targeting.
- 2
Open the TV App
On your TV or laptop browser, go to tv.quizcast.app. The intro screen will appear with the QuizCast logo.
- 3
Start a Lobby on Your Phone
Open the mobile app, log in as host, select your pack, and tap Start Game. A 4-digit code appears on the TV.
- 4
Players Join
Players open the mobile app, tap Join Game, and enter the 4-digit code. Their names appear live on the TV lobby screen.
- 5
Unlock Audio (Important)
Before starting, press any key on the TV keyboard or remote to unlock audio. Browsers require a user interaction before playing sound.
- 6
Start the Quiz
The host taps Start on their phone. If Show Rules is enabled, players read the rules first and confirm ready.
- 7
Question Loop
The TV displays each question and countdown timer while the AI host reads it aloud. Players answer on their phones. Scores update after each round.
- 8
Game Ends
A podium screen shows the final results. The host can reset to the lobby to play again with a new pack or the same one.
Game Modes
There are 15 ways to create a quiz pack from the dashboard home screen. Most have their own pack editor; Quick AI Generate and Bulk Factory build packs for you instantly. Modes marked Home Host, Venue Pro, or Studio require an active subscription at that tier or above.
Standard Quiz
FreeClassic pub quiz format. Supports multiple-choice and open-text questions. The AI host reads each question and answer options aloud. Suitable for all audiences.
Team Battle
Home HostThe same Standard Quiz questions, but players are grouped into teams and their scores are combined — great for splitting a big room into competing tables.
Countdown Conundrum
Home HostA shuffled nine-letter word that players must unscramble as fast as they can, styled after the classic "Countdown" conundrum round.
Fill in the Blanks
Home HostMixes Standard rounds, Supermatches, and Head-to-Heads. Players type what they think completes the sentence, and points are awarded for matching the most popular answer.
Pixel Puzzle
Home HostAn image is revealed a little at a time while players race to guess what it is, with an optional hint if they get stuck.
Quick AI Generate
Home HostA one-click AI quiz generator right from the home screen — type a topic and get a ready-to-play Standard Quiz pack instantly, without opening the full editor.
Hexagon Hustle
Venue ProTeam vs. team on a hexagonal grid (the Blockbusters format). One team connects top-to-bottom, the other left-to-right — first to complete a path wins.
High Stakes
Venue Pro15 questions of escalating difficulty in the classic Millionaire format. Players have three lifelines: 50/50, Phone a Friend, and Ask the Audience.
Quiz Night Builder
Venue ProDescribe one theme and let the AI plan and build a full multi-round show for you, mixing formats automatically — paced and ready to host.
Bulk Factory
Venue ProConfigure and queue up to 10 custom quiz packs at once — describe each one and the AI builds the whole batch in one go.
Pub Quiz
StudioStitch several of your existing packs — of any format — together into one big multi-round event.
Battle of the Pubs
StudioA full paid-event wrapper for a quiz night — one venue or several competing at once — with advance team registration, an entry-fee prize pot, branded invites, and automatic reminders.
Name the Advert
StudioThe TV plays a short advert clip and players guess the brand or product being advertised.
Name the Picture
StudioThe TV displays an image and players type what they think it is. Works well for celebrity, landmark, and logo rounds.
Name the Tune
StudioThe TV plays a music clip (uploaded by you) and players guess the song title or artist. Great for music nights.
AI Features
AI Question Generator
On the Create page, select a topic (e.g. "Premier League 2024") and the AI will generate a full quiz pack including questions, multiple-choice options, and correct answers. You can also set the difficulty level (Easy, Medium, Hard) and the number of questions.
AI Host Voice
The TV app uses text-to-speech to narrate every question during the game. There are two voice engines available:
- Standard (Google TTS): Free on all plans. Clear, neutral voice. Available instantly with no setup.
- Premium (ElevenLabs): Available on Venue Pro and Studio. Higher quality, more expressive narration. Can be set to a regional UK or Irish accent.
Pre-Generated Pack Audio
On Venue Pro and Studio plans, you can pre-generate all audio for a pack before the game starts. This means the TV reads questions instantly with no wait time mid-game. To do this, open your pack in the editor and use the Generate Audio option.
AI Studio Assistant
The chat bubble in the bottom-right corner of the dashboard is a full assistant, not just a help chatbot — it can actually build, edit, and manage your quizzes for you, walk you around the dashboard, help you run a live game, and answer questions using the dashboard's own help content. Everything below happens right in the chat window, in plain English — no need to know which button does what.
Building Quizzes For You
Just describe what you want and it creates the real thing in your library — you land straight on the finished pack's edit page when it's done.
- Any topic, any question count: "Create a 10-question quiz about 90s cinema."
- Name the Tune, Name the Picture, Name the Advert: ask by name and it finds the matching audio, images, or video clips automatically — you don't need to source any media yourself.
- Import your own questions: paste a list, table, or numbered set of Q&As from anywhere and it parses them into a proper quiz pack.
- Remix an existing quiz: "Remix my Music Trivia pack for Dave's 50th birthday, he loves golf" — re-themes an existing pack rather than starting from scratch.
- Seasonal & topical quizzes: "Build a Halloween quiz" or "a quiz about this week's news" — it knows today's date and researches current events where relevant.
- Full multi-round show packages: "Build an 80s movie quiz night package" generates several linked rounds at once, ready to run as one event.
- Photo-to-quiz: attach a photo of a quiz sheet, menu, poster, or landmark and it can read it and build a quiz directly from what's in the picture.
Editing an Existing Quiz
- Add, update, or remove single questions: "Change the answer to question 3" or "delete question 7."
- Bulk edits, safely: "remove all the geography questions" first shows you exactly what will be affected — nothing changes until you confirm.
- Health check: ask it to review a quiz and it flags duplicate options, mismatched answers, or other issues, then offers to fix them.
- Find duplicates across your whole library: "scan my library for repeated questions."
- Undo: "undo that" reverts the most recent edit — say "undo my last 3 edits" to step back further in one go.
- Save good questions for later: bank specific questions from any quiz, then search your saved bank when building a new one.
Show Me Where
Ask a "how do I create a …" question for any of the 16 quiz-creation buttons on the home screen (Standard Pack, Pub Quiz, Team Battle, Millionaire-style High Stakes, and more) — or a "how do I get to / find my …" question about any sidebar page (Subscriptions, Settings, Reports, Team & Workspace, and more) — and the assistant does more than describe it: it navigates you there. A glowing cursor travels across the screen to the exact button or link while the assistant talks you through it, then opens the page for you.
Running a Live Night
- Referee a disputed answer: "a player says X is also correct for Q4" — get a clear ACCEPT / REJECT / PARTIAL ruling on the spot.
- Tiebreakers: ask for one when two teams finish level — generates a sudden-death question ready to read out.
- Host banter & scripts: crowd warm-up lines, leaderboard roasts, halftime banter, or a full reading script for a round.
- Live leaderboard commentary: paste in the current scores mid-game and get dramatic commentary to read aloud.
Business & Venue Tools
- Set up a Battle of the Pubs by chatting — describes the full preview (venue details, entry fee, prize split) before anything is created, Studio tier.
- Quiz analytics: "which of my quizzes is most popular" or how many times a pack has been played.
- Retention & pacing advice: tips to keep a crowd engaged, or help arranging a quiz's difficulty curve (Warmup → Challenge → Climax).
- Tournament brackets & scheduling: plan a multi-team knockout or round-robin, or build a full timed run-sheet for a quiz night including breaks.
- Library gap analysis & recommendations: "what should I build next" or "which quiz suits a corporate crowd tonight."
Research & Fact-Checking
The assistant can search the live web — use it to verify or fact-check a quiz answer, or ask it any general knowledge or current-events question directly ("who won the last World Cup"), even unrelated to a specific quiz. It answers as your quiz master, not a generic search engine, and will often offer to turn what it just found into a quiz question.
Account Help & Troubleshooting
Ask about your own account — your tier, billing, or remaining AI/voice credits — and it checks your real account rather than guessing. It can also diagnose why a specific quiz's audio isn't working. If something genuinely needs a human, it offers to flag the issue straight to the QuizCast team for you.
Personality
Ask it to switch tone — "talk like a British pubmaster", a game show host, a trivia professor, or a pirate captain — and it adopts that voice and style for the rest of your conversation.
Voice Controls
The assistant speaks its replies aloud by default. Use the speaker icon in the chat header to mute or unmute it, and the speed badge (e.g. "1.0x") next to it to cycle through playback speeds.
Usage Limits
To keep the assistant available for everyone, each plan has a usage budget on a rolling 5-hour window plus a longer weekly cap — higher tiers get a larger budget. Small bars at the bottom of the chat window show how much of each you have left; if you get close, the assistant gives you a friendly heads-up in the chat, and if you run out it tells you exactly when it resets. This is separate from your daily AI message count and your ElevenLabs voice credits, which have their own meters in the chat window and in Settings → Profile & Defaults.
Regional AI Host Voices
On Venue Pro and Studio plans, you can choose a regional UK or Irish accent for your AI host. The voice plays on the TV screen when questions are read aloud.
How to Set Your Voice Region
- Go to Settings → Profile & Defaults.
- Scroll to the AI Host Voice Region section.
- Pick your region from the dropdown (e.g. Yorkshire, Liverpool, Scottish).
- Click Save Profile. The change takes effect in your next game session.
Available Regional Voices
Yorkshire
David — Warm, trustworthy Northern voice
Liverpool
James — Scouse lilt, lively energy
Newcastle
Millie — Geordie, friendly and clear
Cornwall
Pirate Marshal — West Country with character
Scottish
Isla Skye — Soft and warm Scottish tone
Irish
Thomas — Natural Irish narration
Birmingham
Josh — Midlands accent, friendly delivery
London
Julian — Conversational, engaging London tone
If no region is set, the TV app uses your selected voice engine (Standard or Premium) with its default accent.
Global Settings Explained
Settings are split into four tabs. Changes here apply as defaults to every new game session — you can always override them in the mobile app during a live game.
Profile & Defaults
- Display Name
- Your name shown on the TV screen during the intro and in the host remote. Does not affect your login email.
- Default Region
- Sets the content targeting for the AI question generator. Choosing "UK" means AI-generated questions use UK spelling, references, and cultural context. This does NOT affect the host voice accent — that is the Voice Region setting below.
- Default Difficulty
- Pre-fills the difficulty dropdown when you create a new AI-generated quiz. You can override it per pack.
- Voice Engine
- Toggle between Standard (Google, free) and Premium (ElevenLabs, Venue Pro+). Premium voices are richer and more expressive. The switch applies to live TTS during the game.
- AI Host Voice Region
- Sets a regional UK or Irish accent for ElevenLabs TTS. Saves to your player profile and is picked up automatically when you start a game. Only active when Voice Engine is set to Premium.
TV Branding
- Logo
- Upload your pub, company, or event logo. It appears on the TV intro screen before the game begins and on the lobby screen.
- Welcome Message
- Custom text shown on the TV lobby screen while players are joining. Great for venue branding or sponsor messages.
Game Rules
- Fastest Finger Bonus
- Awards +0.5 points to the first player who answers correctly on each question. Adds excitement but can favour fast typers on phones.
- Points System
- Switch between Standard (1 point per correct answer) and Speed-Weighted (more points for answering faster within the timer window).
- Profanity Filter
- When on, player names containing common profanity are blocked at the join screen.
- Default Question Timer
- Sets the default countdown timer (in seconds) for each question. You can override this per-question in the pack editor.
- Show Rules Screen
- When enabled, the TV displays the game rules before the first question and waits for players to confirm they are ready. Use Force Start on your phone to skip this.
- Show Leaderboard
- Controls whether the live leaderboard sidebar is visible on the TV during questions.
Lead Generation Studio
- Require Email to Join
- When enabled, players must enter an email address before they can join the game. Emails are stored and can be exported as a CSV from this tab.
- Export Leads CSV
- Downloads all collected player emails as a spreadsheet, including player name, email, session code, and date. Useful for post-event follow-up or mailing lists.
TV Screen Overview
The TV app cycles through several screens during a game night:
Intro Screen
Shown when the TV app first loads. Displays the QuizCast logo (or your custom logo) and a welcome message. Players will see this when they first walk in.
Lobby Screen
Shows the 4-digit join code, a QR code, and the list of players who have joined. Remains visible until the host starts the game.
Rules Screen
Optional. Displays the game rules. Players must tap Ready on their phones before the quiz begins. The host can skip this with Force Start.
Question Screen
Shows the current question, countdown timer, and live leaderboard. The AI host reads the question and answer options aloud.
Intermission Screen
Shown between questions. Reveals who got it right and updates the scores.
Podium Screen
Final screen at the end of the game showing the top 3 players. The host can reset to lobby to play again.
Subscription Tiers
QuizCast has a free tier plus three paid plans. Upgrade inside the mobile app or on the Subscriptions page in the dashboard. Battle of the Pubs / paid Quiz Nights are a Studio feature.
Free — Free
- 2 game sessions per month
- Up to 8 players per game
- Create up to 3 Standard Quizzes (manual only)
- Standard AI host voice
Home Host
- Unlimited Standard Quizzes + all pre-made games
- Up to 15 players per game
- ~3 AI-generated quizzes / month (6,000 voice credits)
- Team Battle, Fill in the Blanks, Pixel Puzzle & Countdown Conundrum
- Live TV leaderboards + standard AI host voice
Venue Pro
- Everything in Home Host
- Up to 30 players per game
- ~10 AI-generated quizzes / month (20,000 voice credits)
- Create Hexagon Hustle, High Stakes, Quiz Night Builder & Bulk Factory
- Premium TV themes
Studio
- Everything in Venue Pro
- Unlimited players per game
- ~25 AI-generated quizzes / month (50,000 voice credits)
- Create full custom Pub Quizzes, Name the Tune, Name the Picture & Name the Advert
- Battle of the Pubs paid events
- Lead generation — require email to join + CSV export
- Premium ElevenLabs voices + voice cloning
- 100% white-label TV (your own logo, no QuizCast branding)
Player limits and AI-quiz allowances shown here are the advertised plan figures. Exact pricing is on the Subscriptions page.
Host Controls During a Live Game
Once a game is running, the host remote on the mobile app shows these controls:
- Next Question
- Advances to the next question. The TV plays the AI voice and starts the countdown.
- Pause / Resume
- Freezes the countdown timer on the TV. All players see a pause indicator. Resume restarts the timer from where it left off.
- Force Start
- Skips the rules screen if players are slow to confirm ready.
- Voice Button
- Cycles between Standard (Google), Premium (ElevenLabs), and Cloned voice options mid-game. Requires the respective tier.
- Fastest Finger Toggle
- Can be turned on or off per-game without affecting your saved settings.
- Play Again / Reset
- After the podium screen, returns the TV to the lobby so a new game can start immediately.
Quiz Nights & Battle of the Pubs
A Quiz Night (also called Battle of the Pubs) is a full event wrapper around a quiz — for a single venue running its own night, or several venues competing at once. It adds advance team registration, an entry-fee prize pot, branded invites, and automatic reminders. It's a Studio-tier feature: find it under Quiz Nights in the sidebar, or start one with New Quiz Night.
Set your venue up once
In Team & Workspace → Venue Details, add your address, Facebook and website. These flow automatically onto every new quiz night's registration page, invite emails and shareable preview card — so teams know where to go and can follow you — and can be tweaked per event on the control panel.
The registration link
Every quiz night has a public link teams can book ahead on. As teams register (team name + headcount), the projected prize pot climbs live on the page. Share it by Email invite, Facebook, WhatsApp or Instagram straight from the control panel, and add a source tag to any link to see which channel brought each team in.
Taking entry fees online (optional)
Connect card payments in Team & Workspace → Card Payments (a one-time Stripe setup). Teams can then pay their entry fee by card when they register. The money goes straight to your bank — QuizCast only takes a small platform fee and never holds your pot — and prizes are still paid in cash at the venue. Teams without a card can always pay at the door instead. To cancel a paid team, use the × on their entry to auto-refund them, up to 24 hours before the quiz starts.
Invites & your audience
From a quiz night's control panel, Email invite sends the register link to a list of addresses, and Invite past teams re-invites everyone who's registered on a previous night. The Mailing List page (sidebar) gathers every team that's ever registered with an email, plus anyone you add by hand, and lets you send a bulk invite to a new night in one click (with per-contact unsubscribe).
What teams get automatically
- A confirmation email the moment they register — with directions and an add-to-calendar button (Google / Apple / Outlook).
- Directions on the morning of the quiz — a one-tap Google Maps link that routes them to your venue from wherever they are.
- A results recap after the night — you fill in the podium and next date, and it emails everyone the winners plus a "book your team" link for next time.
Running it again
Hit Schedule next on any quiz night to clone all its settings (venue, fee, prizes, format) to the next date — weekly, fortnightly, monthly, or a custom date. You just pick this week's fresh questions.
Capacity & Late-Join Cut-off
Stop a night being overbooked, and lock the doors once it's about to begin. Both work for a standalone Pub Quiz and a Battle of the Pubs, and both are optional — leave them blank and every quiz behaves exactly as before.
Capacity
On a standard Pub Quiz pack (the Capacity card in the pack editor) set a Max players — the tables × seats fields are just a helper that suggests the total. On a Battle of the Pubs you can cap tables and total players independently. Once a quiz is full, new players/teams are turned away and the TV lobby shows a red FULL badge.
Late-join cut-off
Also in the pack editor: pick 15 / 30 / 60 minutes, 2 / 3 hours, or a custom value. Joining closes that long after you open the room — so latecomers can't pile in right before kickoff. Anyone who's already joined can always reconnect if their phone drops. The TV lobby shows the exact time joining closes.
Your Venue Inbox
When a team replies to one of your invite or confirmation emails, it lands in the Inbox on your dashboard — not a personal email account. Read and reply to threads right there; your reply is sent from your venue's address, and the team's next reply comes straight back to the Inbox. New registrations show up as threads too, so you can reply to confirm a team's spot in one place.
Frequently Asked Questions
Joining & Playing
How do players join the game?
Open the QuizCast mobile app, tap Join Game, and enter the 4-digit code shown on the TV. Alternatively, players can scan the QR code displayed on the lobby screen with their phone camera.
Can players join mid-game?
Yes. The lobby is always available to late joiners. If they join after the game has started, they begin with 0 points and can answer from the current question onwards.
How many players can join?
There is no hard limit on players. The TV leaderboard sidebar shows up to 8 players at a time, but all players are tracked and ranked correctly. For large groups, consider a team game where each phone represents one team.
Can I play without a TV?
The system is designed for a shared TV display. Without it, players only see answer options on their phones — not the question text. For best results, connect a laptop to a screen or use a Smart TV browser.
Audio & Voices
The TV isn't reading questions aloud. What's wrong?
Web browsers block audio until a user interacts with the page. After opening the TV app, press any key on the keyboard (or a button on the TV remote) to unlock audio. A prompt usually appears at the top of the screen if audio is locked.
How do I switch to a regional voice?
Go to Settings → Profile & Defaults → AI Host Voice Region. Pick your region (e.g. Yorkshire, Scottish, Irish) and save. Make sure your Voice Engine is set to Premium (ElevenLabs) — regional voices only work with ElevenLabs. The new voice will apply in your next game session.
What's the difference between Default Region and AI Host Voice Region?
These are two completely separate settings. Default Region (in Studio Defaults) tells the AI question generator which country or region to target when writing questions — it affects question content, spelling, and cultural references. AI Host Voice Region sets the ElevenLabs accent used to read questions aloud on the TV. Changing one does not affect the other.
Can I clone my own voice as the host?
Yes, on the Studio plan. Voice cloning lets the TV read questions in your own voice. Set this up in the Voice Settings page of the dashboard.
Creating Quizzes
Can I write my own questions?
Yes. On the Create page, choose any game mode and type your questions and answers manually. You can also mix manual questions with AI-generated ones in the same pack.
How does the AI question generator work?
Enter a topic, choose a difficulty and question count, then click Generate. The AI writes questions, multiple-choice options, and correct answers automatically. You can edit any question before saving. AI tokens are used per generation run — your remaining tokens are shown in Settings.
What is the Default Difficulty setting for?
It pre-fills the difficulty dropdown every time you open the AI generator, saving you a step. You can always change it per pack without affecting the saved default.
What is pre-generated audio?
On Venue Pro and Studio plans, you can generate all TTS audio for a pack before your event. This means there is no pause between questions while the TV waits for audio — everything plays instantly. Use the Generate Audio button in the pack editor.
I don't know which quiz type to use. Can the assistant just show me?
Yes. Click the chat bubble in the bottom-right corner and ask something like "how do I create a Pub Quiz?" The assistant will walk you to the exact button on screen — a cursor travels there while it explains the mode aloud — and then opens the create page for you. This works for any of the 16 quiz-creation buttons on the home screen.
What can I actually ask the AI Studio Assistant to do?
Far more than Q&A — it can build a full quiz from a topic, import questions you paste in, remix an existing pack for an occasion, bulk-edit or clean up your library, referee a disputed answer mid-game, fact-check a question against the live web, and more. See the AI Studio Assistant section above for the full list.
Why did the assistant say I'm close to my usage limit?
Each plan has a rolling 5-hour and weekly usage budget for the assistant, shown as small bars at the bottom of the chat window. You'll get a friendly heads-up in the chat once you're close, and a clear message telling you when it resets if you do reach it. Higher tiers get a larger budget.
Game Controls
How do I pause the game?
Tap the Pause button in the host remote controls on your phone during an active question. The countdown freezes on the TV for all players. Tap Resume to restart it.
What is Force Start?
When Show Rules is enabled, the TV waits for every player to tap Ready before the quiz begins. If someone is slow, the host can tap Force Start on their phone to skip the wait and begin immediately.
What is the Fastest Finger Bonus?
An optional +0.5 point awarded to the first player to answer correctly on each question. Toggle it on or off in Game Rules settings or directly in the host remote during a live game.
How are ties broken?
If players are tied at the end, the game can trigger a Sudden Death round — one final question where the fastest correct answer wins the game.
How do I reset scores and play again?
After the podium screen appears, tap Play Again or Reset to Lobby on your phone. The TV returns to the lobby screen with all scores cleared, ready for a fresh game.
Settings & Account
Do my settings apply to every game automatically?
Yes. Everything saved in Settings becomes the default for all future game sessions. Changes to voice region, game rules, branding, and lead generation are picked up the next time you start a game from the mobile app.
How do I collect player emails?
Go to Settings → Lead Generation and enable Require Email to Join. Players will be prompted for their email when they join. All emails are saved and can be exported as a CSV from the same settings tab. This is a Studio-tier feature.
How do I add my venue logo to the TV screen?
Go to Settings → TV Branding, upload your logo image, and save. The logo will appear on the TV intro screen and lobby screen during your next game.
How do I change my password?
Go to Settings → Profile & Defaults → Security. Enter your new password twice and click Update Password. If you see a "recent login required" message, log out and back in first.
How do I manage my subscription?
Tap Manage Subscription in Settings to open the Stripe billing portal, where you can upgrade, downgrade, or cancel. Alternatively, go to the Subscriptions page from the dashboard sidebar.
I saw the onboarding walkthrough once and want to see it again.
Go to Settings → Profile & Defaults and click Replay Intro. The guided walkthrough will restart the next time you open the dashboard.
Quiz Nights & Paid Events
Do I have to charge an entry fee to run a Quiz Night?
No. Card payments are entirely optional. You can run a Quiz Night purely for advance bookings and reminders, take cash at the door, or turn on online card payment — whichever suits. Prizes are always paid out in cash at the venue.
Who holds the entry-fee money?
You do. Payments go directly to your own bank via Stripe — QuizCast never holds your pot, it only takes a small platform fee per transaction. That's why setting up Card Payments involves a one-time Stripe verification of your venue's bank details.
A team can't make it — how do I refund them?
On the quiz night's control panel, click the × next to their team. If they paid online, that automatically refunds their card (including QuizCast's fee) before removing them. Refunds are only possible up to 24 hours before the quiz starts — the confirmation email tells teams this too.
How do I stop too many people booking?
Set a capacity limit. For a standard Pub Quiz, set Max players in the pack editor's Capacity card. For a Battle of the Pubs, cap tables and/or total players on the control panel. Once full, further sign-ups are blocked and the TV shows a FULL badge.
Can I stop people joining once the quiz has started?
Yes — set a Late-join cut-off in the pack editor (e.g. 30 minutes). Joining closes that long after you open the room, so nobody can sneak in at the last minute. Players who already joined can still reconnect if their connection drops.
Where do replies to my invite emails go?
To the Inbox on your dashboard, not a personal email account. You reply from there and it's sent from your venue's branded address. New registrations appear as threads too. Build up your audience over time on the Mailing List page, then bulk-invite everyone to your next night in one click.